"Cool Heads Prevail: De-Escalation in Interpersonal Communication"
Ellis Amdur, crisis intervention trainer and founder of Edgework Crisis Intervention REsources PLLC, will present verbal de-escalation techniques to safely manage potentially dangerous or threatening situations in the workplace, clinical setting or home.
Tuesday, August 27 at 7:30 AM to 5:00 PM
Tomas Rivera Conference Center Union Building East
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